Abcotronics WhatsApp Privacy Policy

1. Introduction

1.1 Abcotronics (Pty) Ltd values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
1.2 This policy explains how we collect, use, and safeguard information shared via WhatsApp in relation to our Sparrow fuel management software and related services.

2. Information We Collect

2.1 We may collect the following personal data when you communicate with us via WhatsApp: – 2.1.1 Your name, phone number, and any profile information shared. – 2.1.2 Messages, attachments, or enquiries sent to us. – 2.1.3 Transaction-related details (e.g., service requests for Sparrow). – 2.1.4 Automatically collected metadata such as timestamps and delivery confirmations.

3. How We Use Your Information

3.1 We use this information to: – 3.1.1 Communicate regarding our software and services. – 3.1.2 Respond to technical or support enquiries. – 3.1.3 Process and manage transactions. – 3.1.4 Improve customer engagement and operational efficiency. – 3.1.5 Send service notifications and updates.

4. Legal Basis for Processing

4.1 We process personal information based on: – 4.1.1 Consent: When you initiate or agree to WhatsApp communication with us. – 4.1.2 Legitimate Interests: To provide support and improve service delivery. – 4.1.3 Contractual Necessity: When engaging with us for services.

4.2 All processing is done lawfully, transparently, and for explicitly defined purposes in line with POPIA.

5. Sharing of Information

5.1 We do not sell your personal data. 5.2 Your information may be shared: – 5.2.1 With WhatsApp service providers (e.g., Meta and API integrators). – 5.2.2 As required by law or legal process.

5.3 All third parties are subject to strict confidentiality and data protection obligations.

6. Data Retention

6.1 We retain WhatsApp communications only as long as necessary for: – 6.1.1 Business and legal obligations – 6.1.2 Support history retention and audit readiness

6.2 After this period, data is securely deleted or anonymised. Standard retention is 12 months unless legal or operational needs require longer.

7. Data Subject Rights

7.1 You have the right to: – 7.1.1 Access your personal information – 7.1.2 Correct inaccurate or outdated information – 7.1.3 Request deletion of your data – 7.1.4 Object to or restrict processing – 7.1.5 Withdraw your consent at any time – 7.1.6 Lodge a complaint with the Information Regulator

8. How to Exercise Your Rights

8.1 To exercise any of the above rights, contact: – 8.1.1 Email: privacy@abcotronics.co.za
– 8.1.2 Telephone: +27 33 123 4567

8.2 Requests will be addressed in accordance with POPIA and may require proof of identity.

9. International Data Transfers

9.1 WhatsApp is operated by Meta Platforms, which may transfer your data across borders. 9.2 Such transfers are conducted under lawful safeguards as per POPIA Section 72, including adequate data protection measures.

10. Data Security

10.1 We implement appropriate technical and organisational security measures including: – 10.1.1 Access controls and user authentication – 10.1.2 Periodic data integrity reviews – 10.1.3 Secure storage and communication practices

11. Third-Party Services

11.1 This policy only applies to our WhatsApp communications. 11.2 Your use of WhatsApp is governed by Meta’s Privacy Policy:
https://www.whatsapp.com/legal/privacy-policy

12. Policy Availability

12.1 This privacy policy is: – 12.1.1 Publicly accessible at: https://abcotronics.co.za/whatsapp-privacy-policy – on our website

13. Updates to This Policy

13.1 We may revise this policy to reflect legal or operational changes. 13.2 Updates will be posted with a revised effective date.

• Effective Date: 24 June 2025
• Version: 1

14. Contact Us

14.1 Abcotronics (Pty) Ltd
14.2 120 Roberts Road, Clarendon, Pietermaritzburg, 3201
14.3 Tel: +27 33 123 4567
14.4 Email: garethm@abcotronics.co.za
14.5 Website: http://www.abcotronics.co.za